Terms and Conditions

1. Definitions

Unless the context otherwise requires, the following definitions apply:

“Property” refers to the real estate property owned or managed by the Owner, which is subject to this Agreement and listed for short-term rental through Live Luxe.

“Services” refers to the various management and operational services provided by Live Luxe as outlined in this Agreement, including but not limited to property styling, listing creation, guest communication, payment handling, booking management, cleaning coordination, and maintenance.

“Management Fee” refers to the percentage-based fee payable to Live Luxe for the management services provided under this Agreement, as specified in Section 6.

“Gross Revenue” refers to the total amount of revenue generated from the Property’s short-term rental activities, excluding platform fees, cleaning fees, taxes, and other applicable charges.

“Net Revenue” refers to the remaining revenue after the deduction of platform fees, cleaning fees (for Complete Package only), taxes, and any other applicable charges, upon which the Management Fee is calculated.

“Support Package” refers to the set of services provided by Live Luxe as part of the basic property management service, excluding cleaning and maintenance coordination, as specified in Section 4.2.

“Complete Package” refers to the comprehensive property management service provided by Live Luxe, which includes all services in the Support Package along with additional services such as cleaning, linen coordination, and maintenance, as specified in Section 4.2.

“Onboarding Fee” refers to the one-time, non-refundable fee paid by the Owner for the initiation of the services provided by Live Luxe, as specified in Section 6.2.

“Platform” refers to third-party online platforms such as Airbnb, Booking.com, or any other websites or services through which the Property may be listed and rented for short-term stays.

“Booking” refers to the reservation of the Property by a Guest through a third-party platform or directly managed by Live Luxe for short-term rental.

“Guest” refers to any person or group of persons who book the Property for a short-term rental stay through a third-party platform or directly via Live Luxe.

“Guest Booking” refers to a confirmed reservation made by a Guest for a short-term rental stay at the Property.

“GST” refers to Goods and Services Tax as applicable under Australian law.

“Termination” refers to the ending of this Agreement by either Party in accordance with the terms outlined in Section 3.

“Disbursement” refers to the payment of Net Revenue to the Owner after the deduction of applicable fees and charges, as described in Section 6.4.

“Indemnity” refers to the obligation of the Owner to hold Live Luxe harmless from any claims, losses, or damages arising from the Owner’s breach of this Agreement or failure to comply with their obligations, as outlined in Section 5.6.

“Force Majeure” refers to events beyond the reasonable control of either Party, such as natural disasters, pandemics, or platform outages, that may affect the performance of obligations under this Agreement, as described in Section 12.7.

“Platform Penalty” refers to any fee, charge, or financial consequence imposed by a third-party platform, such as Airbnb, due to cancellation or failure to fulfill Guest Bookings.

“PPSR” refers to the Personal Property Securities Register, a system used to register interests in personal property under Australian law, as mentioned in Section 5.5.

“Service Fee” refers to a fee charged by Live Luxe for its coordination, supervision, and administration of repairs, maintenance, or other services provided to the Owner, as specified in Section 7.

“Agent’s Service Fee” refers to a fee Live Luxe may charge for the time spent organizing, overseeing, or managing repairs, maintenance, or replacements, as specified in Section 7.

“Key” refers to any physical or digital access device provided to Live Luxe for the purpose of accessing the Property.

“Strata Manager” refers to an individual or company responsible for managing the shared aspects of a property or building under a strata scheme, such as maintenance of common areas or compliance with building regulations. Live Luxe does not act as a strata manager.

“Caveat” refers to a legal notice or claim lodged with the appropriate authorities (e.g., Land Titles Office) to prevent the Owner from dealing with the Property or chattels without Live Luxe’s consent, as specified in Section 5.5.

“Exclusivity” refers to the Owner’s commitment to not appointing any other agent, platform, or third party for managing, leasing, advertising, or letting the Property for short-term stays during the term of this Agreement, as described in Section 2.4.

2. Appointment of Manager

2.1 Appointment and Authority

The Owner hereby irrevocably appoints Live Luxe Pty Ltd as the exclusive property manager and agent for the purpose of managing, operating, promoting, and facilitating short-term rental activity at the Property. This appointment grants Live Luxe full authority to perform all tasks and take all necessary actions on behalf of the Owner to effectively manage the Property for short-term rental purposes.

2.3 Standards of Performance

Live Luxe shall perform its responsibilities in accordance with applicable laws, best industry practices, and in good faith to optimise returns for the Owner while maintaining high guest satisfaction standards.

2.4 Exclusivity and Representation

The Owner acknowledges that this appointment is exclusive for the duration of the Agreement and undertakes not to appoint any other agent, platform, or third party to manage, lease, advertise, or let the Property for short-term stays during the term of this Agreement unless explicitly approved in writing by Live Luxe.

This appointment includes authority to act on the Owner’s behalf where required to ensure operational continuity and guest experience, including making representations to third-party platforms and providers. The Owner agrees to execute any additional documents or authorisations required to give full effect to this authority.

3. Term and Termination of Appointment

3.1 Commencement 

This Agreement commences upon execution by both Parties and continues unless and until terminated in accordance with the terms herein.

3.2 Termination for Breach 

If either Party breaches any provision of this Agreement, the non-breaching Party must provide written notice specifying the breach and giving the breaching Party fourteen (14) days to remedy it. If the breach is not remedied within that period, the non-breaching Party may terminate the Agreement by written notice, without prejudice to any other rights or remedies at law or in equity.

3.3 Termination Without Cause 

Either Party may terminate this Agreement without cause by providing one hundred and eighty (180) days’ written notice to the other Party. If the Owner initiates termination, they must complete Live Luxe’s Termination of Management form, which will be provided upon request.

3.4 Immediate Termination by Live Luxe 

We reserve the right to terminate this Agreement immediately and without prior notice if:

• The Owner engages in conduct that damages our brand or reputation;

• The Owner breaches any applicable laws, regulations, or local council requirements;

• The Owner fails to cooperate in a manner that enables us to deliver the Services;

• The Property becomes unsafe, non-compliant, or unfit for short-term rental.

3.5 Consequences of Termination

• All future Bookings made prior to termination must be honoured unless otherwise agreed in writing.

• All outstanding fees, charges, reimbursements, promotional discounts, or damages become immediately due and payable to Live Luxe.

• The Owner shall be liable for any platform penalties, cancellation costs, or guest rebooking fees arising from non-fulfilment of Bookings due to early termination.

• Live Luxe may hold final disbursements for up to thirty (30) days to resolve pending chargebacks or claims.

3.6 Transfer of Management 

Upon termination, the Owner shall cooperate in transferring management operations smoothly, including returning access to guest records, keys, and digital platforms where applicable.

4. Manager Responsibilities and Services Provided

4.1 Live Luxe’s Responsibilities

Live Luxe agrees to act in the best interests of the Owner at all times, except where doing so would be unlawful or conflict with applicable laws and regulations.

• Where Live Luxe manages multiple properties within the same complex or building, we will act fairly, reasonably, and in good faith when allocating bookings across those properties. This will be done with consideration to guest preferences, property features, performance, and rental rates, ensuring equitable opportunities for all Owners.

• We may remove or deny access to any Guest from a Property where necessary due to conduct, safety, or breach of house rules.

• We will provide the Owner with a monthly report within 14 days of the end of each calendar month, detailing authorised charges, services performed, Gross and Net Income received, and any adjustments. Revenue paid by card or deferred methods is not included until funds are received.

• We will deposit Net Income into the Owner’s nominated bank account within 14 days of month-end, provided no dispute or claim is active.

• Live Luxe is not obligated to initiate legal proceedings for unpaid rent or damages but will notify the Owner if payment is materially delayed or if substantial guest damage occurs.

• Except where caused by our negligence or breach, we are not responsible for lost, stolen, worn, or damaged furnishings, fixtures, or personal items.

• Live Luxe does not act as a strata manager and accepts no responsibility for strata or building-level security or safety.

4.2 Live Luxe’s Services

Services provided by Live Luxe vary depending on the selected Management Plan: Support Package or Complete Package.

Support Package Services

• Styling and furnishing the Property

• Photography and onboarding setup

• Listing creation, optimisation, and platform migration

• Marketing, SEO, and ad placements

• Guest communication and 24/7 support

• Booking and calendar management

• Payment handling

• Guest vetting and screening

• Implementation of dynamic pricing strategy

• Monthly financial reporting

• Property damage claim handling

Complete Package Services 

Includes all Support Package services, plus:

• Cleaning and linen coordination

• Restocking of essentials and consumables

• Maintenance coordination and minor repairs

• Deep clean coordination

• On-ground guest and property support

The scope of services is confirmed during onboarding. Services may evolve as part of our commitment to quality and performance.

5. Owner Obligations and Warranties

5.1 Legal Authority and General Commitments

• The Owner holds legal ownership or valid authority to manage and rent out the Property, including consent from any mortgagee or third party if applicable.

• The Owner has the legal right to enter into this Agreement and to authorise the use of the Property for short-term rental purposes.

• If there is more than one Owner, each Owner authorises Live Luxe to act on instructions from either or all of them.

• Seek and obtain their own independent taxation advice regarding short-term rental income.

5.2 Property Standards and Access

• The Property will be delivered to Live Luxe in a reasonably clean and lettable condition. If not, Live Luxe may arrange professional cleaning at the Owner’s expense.

• The Owner will furnish the Property to a high standard consistent with premium short-term rental accommodation, including appropriate styling and inventory.

• At least three (3) full sets of keys, swipes, or access devices will be provided to Live Luxe. Any additional sets required may be duplicated and charged to the Owner.

• The Owner will disclose any hidden or known safety risks, including asbestos, lead paint, or mould.

5.3 Legal and Regulatory Compliance

• The Property complies with all applicable strata by-laws, council regulations, and local or building restrictions necessary to lawfully operate as a short-term rental.

• The Property complies with all health and safety regulations, including the provision of working smoke alarms, fire extinguishers, emergency lighting, and any other legally required safety equipment.

• The Owner has obtained and maintains all appropriate insurance coverage for the Property, including building, contents, public liability, and landlord insurance.

5.4 Maintenance and Quality Obligations

• The Owner agrees to: 

  • Complete updates, repairs, replacements, or upgrades requested by Live Luxe from time to time to maintain quality and ensure the Property remains suitable for guest stays. This includes, where reasonable:

  • Replacing worn floor coverings with suitable alternatives

  • Repainting, deep cleaning, or upgrading furnishings as needed

  • Promptly disclose anything material to the rental, safety, or compliance status of the Property;

  • Pay all invoices issued by Live Luxe or its suppliers within 14 days;

  • Not let, list, or appoint any other manager for the Property while this Agreement is active;

  • Maintain the Property in clean, safe, and habitable condition at all times in compliance with local and State regulations;

  • Ensure regular replacement of linens, towels, bedding, consumables, and other wear-and-tear items;

  • Perform or authorise deep cleaning of the Property, including carpet and floor treatments, no less than once per year;

  • Monitor the contents and condition of the Property and notify Live Luxe of any issues requiring guest-related claims;

5.5 Owner Acknowledgements

• Monthly statements will detail all fees, expenses, and income.

• Live Luxe is not liable for guest default, theft, or property damage unless proven negligent.

• Live Luxe is not required to take legal action for arrears or guest damage but will notify the Owner of serious or persistent issues.

• If Live Luxe incurs expenses exceeding Net Revenue, the Owner must pay the balance within 14 days.

• Some service charges may include a margin to cover coordination, supervision, and administration.

• Live Luxe may engage and coordinate service providers on the Owner’s behalf and will make reasonable efforts to ensure value for cost.

• Agreements with OTAs and travel agents will be made at Live Luxe’s discretion, with terms consistent with industry standards.

• Additional services (e.g. cot hire, extra linen) offered to guests may generate revenue for Live Luxe which it is entitled to retain.

• Live Luxe may register a caveat or PPSR security interest against the Property or chattels to secure unpaid amounts.

5.6 Indemnity

• The Owner indemnifies Live Luxe for any loss, damage, penalty, or legal action arising from their breach of this Agreement or failure to comply with their obligations, except to the extent caused by Live Luxe’s proven negligence.

6. Fees and Payments

All fees outlined in this section should be read in conjunction with the comprehensive Fee Schedule provided separately during onboarding and available upon request. This Fee Schedule forms part of this Agreement and outlines applicable charges in detail.

6.1 Management Fee

• Support Package: 10% of Booking Revenue (after all platform fees, cleaning fees, taxes, and other applicable charges are deducted) plus GST

• Complete Package: 18% of Booking Revenue (after all platform fees, taxes, and applicable charges are deducted) plus GST

For the Complete Package, Live Luxe retains the cleaning fee charged to Guests and uses it to cover cleaning and linen costs. The Management Fee is calculated on the remaining Booking Revenue after deduction of these costs.

6.2 Onboarding Fee 

A one-time, non-refundable onboarding fee is applicable and must be paid prior to commencement of services. This amount is outlined during onboarding. At our discretion, we may allow the onboarding fee to be deducted from your disbursements over an agreed period with no upfront out-of-pocket payment required.

This fee may be waived, or partly waived, if Live Luxe determines the Property is already optimised for short-term rental and has an active, high-quality listing on a third-party platform. If Live Luxe declines to onboard the Property after the Agreement is signed, the onboarding fee will be refunded in full.

6.3 Deductions from Gross Revenue 

Guest payments are collected by Live Luxe and disbursed in the following order:

• Payment of any third-party platform or service provider fees

• Payment of applicable taxes and regulatory charges

• Retention of cleaning fees by Live Luxe (Complete Package only)

• Payment of Management Fees and Onboarding Fees (if applicable)

• Remaining balance paid to the Owner

6.4 Disbursement

Net Revenue will be disbursed to the Owner on a monthly basis. A detailed monthly statement will be provided outlining all receipts, fees, deductions, and net proceeds due.

6.5 Owner Payments

Any amounts owed not covered by Net Revenue are due within 14 days of invoice. 

The Owner must pay Live Luxe the amount of any GST: (a) that Live Luxe pays or is liable to pay on a supply made under this Agreement; and (b) at the same time and in the same manner that the Owner is required to pay the amount for that supply.

A written statement provided by Live Luxe to the Owner indicating the amount of GST payable is conclusive between the Parties, except in the case of an obvious error.

6.6 Fee Changes

We reserve the right to update our Management Fees by providing you with fourteen (14) days’ written notice. If you do not agree with the new fees, you may terminate this Agreement in accordance with Clause 3.3 during the notice period.

6.7 Promotional Discounts

Early termination forfeits any granted discounts. Saved amounts will be invoiced.

6.8 Payment Holding

We may withhold payment for up to 30 days for fraud or chargeback risk.

6.9 Retention of Additional Fees

Live Luxe retains all revenue collected from damage waiver fees and upsell services offered to Guests (such as early check-in, late check-out, additional linen requests, and experience add-ons). These amounts are not shared with the Owner and are used to enhance guest experience and offset associated operational costs.

7. Maintenance and Repairs

7.1 Complete Package

• Live Luxe will coordinate and manage repairs and maintenance necessary to maintain the Property in a suitable and guest-ready condition.

• Structural repairs and capital replacements, including full repainting and replacement of furniture or fittings, remain the responsibility of the Owner.

• Live Luxe is authorised to arrange general day-to-day non-structural repairs without prior Owner approval up to a value of $300 excluding GST. This includes, but is not limited to:

  • Plumbing and electrical repairs (non-capital)

  • Paint and wall touch-ups

  • Dry cleaning of quilts and blankets

  • Replacement of light globes, cutlery, crockery, linen and towels

• If any repair is expected to exceed $300 or involves significant works, Live Luxe will first seek the Owner’s consent unless it is an emergency.

• In emergency situations where urgent repairs are required to prevent further damage or ensure guest safety and comfort, Live Luxe is authorised to initiate repairs up to $1,500 inclusive of GST without prior consent. The Owner will be notified as soon as reasonably practicable.

• Live Luxe may charge an Agent’s Service Fee, as outlined in the Fee Schedule, for the time spent organising, overseeing or managing repairs, maintenance or replacements.

• For properties listed on Airbnb, the Owner acknowledges:

  • Guest-caused damage may be recoverable via the Airbnb Host Guarantee;

  • Airbnb provides Host Protection Insurance covering up to USD $1 million in primary liability for third-party injury or property damage;

  • These protections are subject to Airbnb’s terms and may change at their discretion;

  • Live Luxe may facilitate such claims on the Owner’s behalf but is not liable for the outcome;

  • All dealings with short-stay Guests are managed solely by Live Luxe.

7.2 Support Package

• The Owner is fully responsible for sourcing, coordinating, and paying for all repairs and maintenance, including during and between Guest stays.

• Live Luxe may alert the Owner to repair requests submitted by Guests but assumes no responsibility for arranging or overseeing these works.

• Failure to carry out necessary maintenance may result in guest complaints, negative reviews, or potential platform penalties, for which the Owner remains liable.

8. Access and Entry

8.1 Manager Access 

Live Luxe is authorised to access the Property at any time for the purpose of carrying out inspections, attending to maintenance or repairs, showing the Property to prospective guests or service providers, and for any other management responsibilities outlined in this Agreement. The Owner must ensure safe, uninterrupted access for this purpose.

8.2 Notice for Entry 

Where reasonable, Live Luxe will provide prior notice of entry, unless urgent or emergency access is required in which case no notice is necessary.

8.3 Owner Interference 

The Owner must not impede or interfere with Live Luxe’s right of access under this Agreement. Unreasonable denial of access may be considered a breach of this Agreement.

8.4 Guest Privacy 

While the Property is occupied by Guests, Live Luxe will take reasonable steps to respect guest privacy and comply with relevant booking platform guidelines relating to guest consent before entering.

8.5 Owner Personal Use of the Property

Where the Owner wishes to use the Property personally or make it available to family or friends, the following conditions apply:

• All Owner use is subject to availability and must not override any confirmed Guest Bookings. Existing Guest Bookings take priority.

• Owner use is limited to a maximum of six (6) weeks per calendar year, calculated pro-rata where necessary, unless otherwise agreed in writing.

• A minimum of one (1) month’s notice must be provided to Live Luxe prior to any intended personal use. Where a confirmed Guest Booking must be cancelled to accommodate Owner use:

  • The Owner must pay all costs associated with any platform cancellation or penalty;

  • The Owner will be liable to pay Live Luxe 50% of the Management Fee that would have been earned on the cancelled Booking.

• If any services are provided by Live Luxe during Owner use (e.g. cleaning, linen, call-out support), standard service fees as listed in the Fee Schedule will apply.

• You must honour all Bookings made prior to cancellation

• Cancellations for personal use incur admin fees and potential platform penalties

9. Limitation of Liability

9.1 Service Disclaimer

The services provided by Live Luxe, including all use of third-party platforms, contractors, or related software systems, are offered strictly on an “as-is” and “as-available” basis. We make no representations or warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, durability, title, or non-infringement—except where such warranties cannot be excluded under law.

9.2 No Guarantee

We do not warrant that any listing, service quality, platform, or outcome will meet the Owner’s expectations or be error-free. We make no guarantees regarding occupancy levels, revenue targets, or guest behaviour. The Owner acknowledges that all bookings, guest conduct, and platform behaviour remain inherently unpredictable.

9.3 Liability Limitations

To the maximum extent permitted by law:

• Live Luxe disclaims all liability for any loss, delay, failure, or negligence associated with delivery of the Services.

• Our total liability is limited to the re-performance of the Services or the equivalent cost of having the Services re-performed, as agreed between both parties.

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, income, data, reputation, or bookings.

• We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including third-party platform outages, governmental action, disasters, pandemics, or system failures.

9.4 Indemnity

You further agree to indemnify, defend, and hold harmless Live Luxe and its directors, officers, employees, agents, contractors, and service providers from and against any and all claims, losses, costs, damages, or demands (including legal fees) arising from:

• Your engagement with a Guest;

• Damage caused by a Guest to the Property;

• Your failure to maintain insurance as required under this Agreement;

• Your breach of this Agreement or any other term of this Appointment;

• Your breach of any law or third-party rights;

• Your failure to receive rental payments from a Guest.

9.5 Third-Party Involvement

Live Luxe is responsible only for the performance of its duties under this Agreement and is not liable for events that occur during any tenancy or for the condition or deterioration of the Property at any time. We may engage third-party platforms (e.g. Airbnb) and service providers to deliver components of the Services. These third parties are not agents of the Owner and the Owner holds no contractual relationship with them.

10. Intellectual Property and Marketing

10.1 Ownership and Rights

All content, materials, software, branding, and features provided through the Services are protected by applicable intellectual property laws including copyright, trademark, and trade secrets. All rights, title, and interest in and to Live Luxe’s systems, designs, methods, processes, content, and branding (“Live Luxe Content”) remain the exclusive property of Live Luxe or its licensors.

10.2 Owner Content

The Owner may upload or provide content (“Owner Content”) including text, photos, property information, or documents. By submitting Owner Content, the Owner grants Live Luxe a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, copy, adapt, distribute, modify, publicly display, and otherwise exploit such content solely in connection with delivering the Services. Live Luxe does not claim ownership of Owner Content.

The Owner represents and warrants that:

• They are the legal owner of or have the rights and permissions to submit the Owner Content;

• The Owner Content does not infringe any third party’s rights including copyright, trademark, privacy, or publicity;

• The Owner will not submit or allow to be submitted any defamatory, offensive, misleading, or unlawful material.

Live Luxe reserves the right to remove any content that violates this Agreement or applicable law, and disclaims any liability arising from Owner Content. The Owner is solely responsible for all content submitted or made available through the Services.

11. Dispute Resolution

11.1 Communication and Feedback 

The Owner acknowledges that prompt feedback and open communication are essential to the successful delivery of Services. If the Owner is dissatisfied with any aspect of the Services, or a disagreement arises concerning quality, responsibilities, or outcomes, they must immediately notify Live Luxe in writing and allow a reasonable opportunity for Live Luxe to respond and resolve the issue.

11.2 Confidentiality of Disputes 

Both Parties agree to maintain confidentiality with respect to any disputes or disagreements. No communications, complaints, or negative commentary relating to the other Party may be shared publicly or on social media. Any defamatory or damaging public statements may be considered a breach of this Agreement and subject to claims for compensation.

11.3 Mediation and Resolution 

If a dispute remains unresolved, both Parties agree to refer the matter to the Australian Commercial Disputes Centre (or a comparable mediation body) and abide by its dispute resolution guidelines, which are incorporated into this Agreement by reference. Both Parties must attempt mediation in good faith before initiating any formal legal proceedings.

11.4 Urgent Relief

Nothing in this clause prevents either Party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary.

11.5 Third-Party Disputes

If the Owner has a dispute with a Guest or third-party in connection with the Services provided, the Owner releases Live Luxe (and its directors, officers, employees, agents, and contractors) from all claims and damages arising out of or related to such disputes. Live Luxe may assist at its discretion but is not obligated to do so and accepts no liability for the outcome of such involvement.

12. General Provisions

12.1 Survival: 

Any provisions of this Agreement which by their nature should survive termination (including but not limited to clauses relating to fees, liability, indemnities, dispute resolution, confidentiality, and governing law) shall continue in full force and effect after termination or expiration of this Agreement.

12.2 Entire Agreement: 

This Agreement constitutes the entire agreement between the Parties and supersedes all prior discussions, representations, understandings, or arrangements (whether oral or written) in relation to its subject matter.

12.3 Amendments: 

No amendment, variation, or modification of this Agreement shall be effective unless made in writing and signed by both Parties.

12.4 Assignment: 

The Owner may not assign, transfer, or novate this Agreement or any rights or obligations under it without prior written consent from Live Luxe. Live Luxe may assign this Agreement with notice.

12.5 Severability: 

If any provision of this Agreement is held to be invalid, illegal, or unenforceable in any respect, the remainder of the Agreement shall remain in full force and effect.

12.6 Waiver: 

A failure or delay by either Party to exercise any right or remedy does not operate as a waiver of that right or remedy. A waiver of a breach must be in writing.

12.7 Force Majeure: 

Neither Party shall be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay is due to circumstances beyond their reasonable control, including but not limited to natural disasters, government restrictions, pandemics, or platform outages.

12.8 Electronic Execution: This Agreement may be executed and delivered electronically, and such electronic execution and delivery shall have the same legal effect as physical signatures.

12.9 Notices: All notices, requests, consents, approvals or other communications under this Agreement must be sent via email to the contact details provided during onboarding or to the email address published on the Live Luxe website. Notices will be deemed received at the time of transmission unless a failed delivery notice is received.

The Owner agrees to maintain current and accurate contact information with Live Luxe at all times and to check these channels regularly for communication.

13. Governing Law

This Agreement is governed by and shall be construed in accordance with the laws of Victoria, Australia, without regard to its conflict of laws principles. The Parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria and the federal courts of Australia, and any courts of appeal therefrom, for the resolution of any dispute arising out of or in connection with this Agreement.

Each Party waives any objection to the venue or jurisdiction of such courts, including on the grounds of inconvenient forum. The governing law clause applies regardless of the Owner’s place of residence or the physical location of the Property.

Nothing in this clause restricts the right of Live Luxe to seek equitable or injunctive relief in any competent jurisdiction where such relief may be required to protect its rights or enforce this Agreement.